Refund policy

U.S. Sales Only
Seoul Harbor currently accepts and ships orders only to addresses within the 50 United States and Washington, D.C. We do not accept international orders at this time.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, the product must be unused, unopened, and in its original packaging with the factory seal fully intact. You’ll also need the receipt or proof of purchase.

To start a return, contact us at returns@seoulharbor.com. If your return is approved, we will provide the return address and shipping instructions by email. Items returned without prior authorization will not be accepted.

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect. Original shipping charges are non-refundable. 

You can always contact us for any return question at returns@seoulharbor.com.

Damages and issues
Please inspect your order upon delivery. Contact us within 7 days if an item is damaged, defective, or incorrect. Include your order number and photographs so we can evaluate the issue and make it right.

Exceptions / non-returnable items
For hygiene and safety reasons, we cannot accept returns of skincare, cosmetics, or personal-care products that have been opened, used, tested, or have a removed or damaged factory seal. 

Clearance and sale items are final sale and cannot be returned unless they arrive damaged, defective, or incorrect. Gift cards are also non-returnable.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at returns@seoulharbor.com.

 

Cancellations
Orders may be canceled within one hour of purchase. After that period, please contact us immediately. We cannot guarantee cancellation after an order has entered processing or has been shipped.