Shipping policy

U.S. SHIPPING ONLY

Seoul Harbor currently accepts and ships orders only to addresses within the 50 United States and Washington, D.C. We do not offer international shipping at this time.

PROCESSING TIME

Orders are generally processed within 1–2 business days. Business days are Monday through Friday, excluding federal holidays. Processing may take longer during holidays, major promotions, or unusually high order volumes.

SHIPPING RATES

Standard shipping is $5.99 for orders with a merchandise subtotal below $50.

Free standard shipping is available for orders with a merchandise subtotal of $50 or more after discounts and before taxes.

ESTIMATED DELIVERY

Standard delivery generally takes approximately 3–7 business days after an order has been processed and shipped. Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, or other circumstances outside our control.

ORDER TRACKING

When your order ships, you will receive a confirmation email containing tracking information. Please allow up to 24 hours for tracking updates to appear.

ADDRESS CHANGES

Please review your shipping address carefully before completing your purchase. If you need to request a correction, contact us immediately at support@seoulharbor.com. We cannot guarantee that an address can be changed after an order has entered processing.

DAMAGED, INCORRECT, OR MISSING ORDERS

Please inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, contact us within 7 days and include your order number and photographs of the package and product so we can evaluate the issue and make it right.

If tracking indicates that a package was delivered but you cannot locate it, please check with members of your household, neighbors, and the carrier. If the package remains missing, contact us so we can assist with the carrier investigation.

RETURNED PACKAGES

Orders returned to us us because of an incorrect or incomplete address, refusal, or unsuccessful delivery may require an additional shipping charge before being resent. Original shipping charges are non-refundable.

CONTACT US

For shipping questions, contact us at support@seoulharbor.com.